At slot99, we take the privacy of our players seriously. This Privacy Policy explains how slot99 collects, uses, stores, shares, and protects the personal information of users who access the slot99 platform at slot99.one. It also describes your rights as a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
By registering an account on slot99 or by continuing to use the slot99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the slot99 platform and contact us to close your account.
Note: This Privacy Policy should be read together with the slot99
Terms & Conditions. Defined terms used in this policy have the same meaning as in the Terms & Conditions unless otherwise stated.
1. Data Controller Information
The data controller responsible for the personal information collected through the slot99 platform is slot99, operating the online gaming platform accessible at slot99.one and serving registered players throughout the Philippines, including Metro Manila, Cebu, Davao, Quezon City, and Makati.
For all data privacy enquiries, requests, and complaints, you may contact our designated Data Protection Officer (DPO) at:
Email: [email protected]
slot99 is committed to complying with the Philippine Data Privacy Act of 2012, its Implementing Rules and Regulations, and all relevant issuances of the National Privacy Commission (NPC).
2. Information We Collect
slot99 collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal information we collect include:
2.1 Identity and Contact Information
- Full legal name as it appears on your government-issued identification;
- Date of birth (used to verify that you are at least 21 years of age);
- Nationality and country of residence;
- Email address and mobile phone number;
- Residential address, including barangay, city or municipality, and province.
2.2 Verification Documents
- Copies of government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID);
- Proof of address documents (e.g., utility bills, bank statements);
- Source of funds documentation where required for anti-money laundering compliance.
2.3 Financial Information
- Payment method details (e.g., GCash account number, PayMaya account, BPI, BDO, or Metrobank account details);
- Transaction history, including deposits, withdrawals, and bonus activity;
- Account balance and wagering history.
2.4 Technical and Usage Information
- IP address and approximate geolocation;
- Device type, operating system, and browser information;
- Session duration, pages visited, and features used on the slot99 platform;
- Login timestamps and access logs.
2.5 Communications
- Records of your communications with slot99 customer support;
- Responses to surveys, promotions, or feedback requests;
- Marketing preferences and communication opt-in or opt-out records.
| Category |
Examples |
Required? |
| Identity |
Full name, date of birth, nationality |
Mandatory |
| Contact |
Email, mobile number, address |
Mandatory |
| Verification |
Government ID, proof of address |
Mandatory |
| Financial |
Payment method, transaction history |
Mandatory |
| Technical |
IP address, device info, session logs |
Automatic |
| Communications |
Support tickets, survey responses |
As applicable |
3. How We Collect Your Information
slot99 collects personal information through the following means:
- Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in a promotion;
- Automatically — through cookies, web beacons, and server logs when you access and use the slot99 platform;
- From third parties — including identity verification service providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, and regulatory authorities where required by law.
4. How We Use Your Information
slot99 processes your personal information for the following purposes:
- Account management: To create, maintain, and administer your slot99 player account;
- Age and identity verification: To verify that you are at least 21 years of age and to confirm your identity in compliance with Philippine gaming regulations;
- Payment processing: To process deposits, withdrawals, and bonus payments through your chosen payment method;
- Anti-money laundering (AML) compliance: To monitor transactions and detect suspicious activity in accordance with the Anti-Money Laundering Act of 2001 (Republic Act No. 9160) and its amendments;
- Responsible gaming: To monitor gaming behaviour and enforce responsible gaming tools such as deposit limits, session limits, and self-exclusion;
- Customer support: To respond to your enquiries, complaints, and support requests;
- Platform improvement: To analyse usage patterns and improve the slot99 platform, games, and services;
- Marketing communications: To send you promotional offers, bonuses, and platform updates where you have consented to receive such communications;
- Legal compliance: To comply with applicable Philippine laws, regulatory requirements, and court orders.
Marketing opt-out: You may withdraw your consent to receive marketing communications from slot99 at any time by updating your communication preferences in your account settings or by contacting
[email protected].
5. Legal Basis for Processing
slot99 processes your personal information on the following legal bases under the Philippine Data Privacy Act of 2012:
- Contractual necessity: Processing is necessary to perform the contract between you and slot99 (i.e., to provide you with access to the slot99 platform and its services);
- Legal obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, gaming regulations, and tax reporting obligations;
- Legitimate interests: Processing is necessary for slot99's legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring, provided such interests are not overridden by your rights and freedoms;
- Consent: For marketing communications and the use of non-essential cookies, processing is based on your freely given, specific, and informed consent.
6. Sharing and Disclosure of Information
slot99 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal information with the following categories of recipients only to the extent necessary for the purposes described in this policy:
- Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing your deposits and withdrawals;
- Identity verification providers: Third-party KYC (Know Your Customer) service providers engaged to verify your identity and age;
- Fraud prevention and AML services: Service providers that assist slot99 in detecting and preventing fraudulent activity and money laundering;
- Regulatory authorities: The Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent authorities, where required by law or regulatory directive;
- Legal and professional advisers: Lawyers, auditors, and other professional advisers engaged by slot99 in connection with legal proceedings or compliance obligations;
- Technology service providers: Cloud hosting, data storage, and platform infrastructure providers engaged by slot99 under strict data processing agreements.
All third parties with whom slot99 shares personal information are required to maintain appropriate technical and organisational security measures and to process personal information only in accordance with slot99's instructions and applicable law.
7. Cookies and Tracking Technologies
slot99 uses cookies and similar tracking technologies to enhance your experience on the platform, to analyse usage patterns, and to deliver relevant content. The types of cookies we use include:
- Strictly necessary cookies: Essential for the operation of the slot99 platform, including session management and security. These cannot be disabled.
- Functional cookies: Used to remember your preferences, such as language settings and login status, to provide a more personalised experience.
- Analytics cookies: Used to collect aggregated, anonymised data about how players use the slot99 platform, helping us identify areas for improvement.
- Marketing cookies: Used to deliver relevant promotional content based on your interests and gaming activity. These are only set with your consent.
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the slot99 platform. For more information on how to manage cookies, refer to your browser's help documentation.
8. Data Retention
slot99 retains your personal information for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
In general, slot99 retains player account data for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations and gaming record-keeping requirements. Transaction records may be retained for longer periods where required by applicable law.
When personal information is no longer required, slot99 will securely delete or anonymise it in accordance with our data retention and disposal procedures.
9. Data Security
slot99 implements appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
- SSL/TLS encryption for all data transmitted between your device and the slot99 platform;
- Encryption of sensitive data at rest, including payment information and identity documents;
- Access controls limiting employee access to personal information on a need-to-know basis;
- Regular security assessments and penetration testing of the slot99 platform;
- Incident response procedures for detecting, reporting, and managing personal data breaches
in accordance with NPC notification requirements.
Important: While slot99 takes all reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your account credentials confidential and for notifying slot99 immediately if you suspect any unauthorised access to your account.
10. Your Data Subject Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by slot99:
- Right to be informed: You have the right to be informed of how your personal information is being collected and processed, as described in this Privacy Policy;
- Right of access: You have the right to request a copy of the personal information slot99 holds about you;
- Right to rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you;
- Right to erasure: You have the right to request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
- Right to object: You have the right to object to the processing of your personal information for direct marketing purposes or where processing is based on legitimate interests;
- Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format;
- Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.
To exercise any of the above rights, please submit a written request to slot99 at [email protected]. slot99 will respond to all verified data subject requests within 15 business days of receipt. We may require you to verify your identity before processing your request.
NPC Complaints: If you are not satisfied with slot99's response to your data privacy concern, you may file a complaint with the National Privacy Commission of the Philippines. Details on how to file a complaint are available on the NPC's official website.
11. Protection of Minors
The slot99 platform is strictly intended for individuals who are 21 years of age or older. slot99 does not knowingly collect personal information from persons under 21 years of age. Age verification is a mandatory step in the slot99 registration process, and accounts found to belong to underage individuals will be immediately suspended.
If slot99 becomes aware that personal information has been collected from a person under 21 years of age without appropriate verification, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered on the slot99 platform, please notify us immediately at [email protected].
12. International Data Transfers
In some cases, your personal information may be transferred to, stored in, or processed in countries outside the Philippines, for example where slot99 engages third-party service providers located in other jurisdictions. Where such transfers occur, slot99 ensures that appropriate safeguards are in place to protect your personal information in accordance with the Philippine Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers.
These safeguards may include contractual clauses requiring the recipient to maintain data protection standards equivalent to those required under Philippine law, or reliance on the recipient country's adequacy determination by the NPC.
13. Changes to This Policy
slot99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email notification or a prominent notice on the slot99 platform at least 7 days before the changes take effect.
The date of the most recent revision will always be displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how slot99 protects your personal information. Your continued use of the slot99 platform after any amendment constitutes your acceptance of the revised policy.